Shipping Policy

Orders placed with touchland receive complimentary standard shipping and tracking when delivered to a valid United States address.

Where We Ship

Only domestic U.S. destinations are supported; every order using standard shipping is shipped free by touchland.

Fulfillment Schedule

touchland normally processes an order in 1–2 business days. After dispatch, standard carrier transit is estimated at 4–6 business days.

touchland cannot guarantee a delivery date when events such as carrier delays, holidays, weather, demand surges, or address issues are outside its reasonable control.

Following Your Delivery

touchland sends shipment confirmation and a tracking number using the contact details supplied at checkout.

Customers should provide a complete delivery address and contact support@touchlandbrook.shop immediately if a correction is needed; a change cannot be guaranteed after fulfillment begins.

Additional Shipping Terms

A cancellation may be requested before shipment. After dispatch, the Refund Policy applies. Taxes are charged only when required by applicable law.

Questions about dispatch, tracking, delivery, damage, or an incomplete order may be directed to touchland at support@touchlandbrook.shop or 512-897-8206 during Monday to Friday, 9:00 AM–5:00 PM (Central Time (CT)).

Merchant Information

Business name: touchland
Brand or store name: touchland
Email: support@touchlandbrook.shop
Phone: 512-897-8206
Physical address: 41 Blackbird Cir, Monticello, Kentucky, 42633, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Central Time (CT))